2024 Kia Sorento Service and Repair Manual
With turbocharged, naturally aspirated, full hybrid, and plug-in hybrid powertrains all sold under the same 2024 Sorento badge, the correct specification depends entirely on which version is in your driveway. This factory service and repair manual is matched to the exact year, engine, and trim, so every figure and sequence it gives is the one Kia published for your Sorento rather than an approximation carried over from a different powertrain or model year.
Engines covered
- 1.6L inline-four full hybrid (98 cu in) — DOHC, turbocharged, gasoline
- 2.5L inline-four — DOHC, turbocharged, gasoline
- 2.5L inline-four — DOHC, naturally aspirated, gasoline
- 1.6L inline-four plug-in hybrid (98 cu in) — DOHC, turbocharged, gasoline
Body styles covered
- 4-door sport utility
Trims covered
- EX
- EX Pack
- Hybrid EX
- Hybrid LX
- Hybrid SX Prestige
- LX
- Plug-In Hybrid EX
- Plug-In Hybrid EX+
- Plug-In Hybrid SX
- Plug-in Hybrid SX Prestige
- S
- SX
- SX Prestige
- SXL
- X-Line
- X-Line EX
- X-Line Limited
- X-Line S
- X-Line SX Prestige
- X-Pro
Known issues on the 2024 Sorento. Two recalls are on federal record for this model year. The first covers the electrical system wiring: the motor driven power steering (MDPS) wiring harness may be incorrectly assembled, and a loss of power steering assist increases the risk of a crash. The second covers body control module software: the recorded defect is a software error in the Body Domain Control Unit (BDC), and the recorded consequence is that a loss of headlights and taillights can reduce visibility, increasing the risk of a crash. Owners have filed 50 complaints for the year and Kia has issued 57 technical service bulletins. The factory diagnostic and repair procedures behind each of those systems are here.
From tracing a power steering fault back through the harness to diagnosing a body control module error or servicing the hybrid and gas drivelines on schedule, it keeps you on the OEM procedure and the correct specification for your specific 2024 Sorento.
Kia America, Inc. (Kia) is recalling certain 2024 Sorento vehicles. The motor driven power steering (MDPS) wiring harness may be incorrectly assembled, which can result in a loss of power steering assist.
A loss of power steering assist increases the risk of a crash.
Dealers will inspect and repair, or replace the MDPS wiring harness as necessary, free of charge. Owner notification letters were mailed May 7, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC309.
Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."
A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.
Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.
TECHNICAL SERVICE BULLETIN: INFOTAINMENT SYSTEM SOFTWARE UPDATE USING UPDATE.KIA.COM - This bulletin provides information and service procedures for updating the infotainment systems on applicable Kia vehicles using the Kia Navigation Updat
TECHNICAL SERVICE BULLETIN: FRONT BRAKE DISC REPLACEMENT & BURNISHING - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin p
TECHNICAL SERVICE BULLETIN: INFOTAINMENT SOFTWARE UPDATE PROCEDURE - This bulletin provides information on the process for downloading infotainment software updates and preparing USB for installation on applicable Kia vehicles. The software
WARRANTY EXTENSION CAMPAIGN: TECHNICAL SERVICE BULLETIN: HORN ASSEMBLY INSPECTION AND REPLACEMENT (WTY042) - This bulletin provides information associated with the Warranty Extension Program (WTY042) to inspect and, if necessary, replace th
WARRANTY EXTENSION CAMPAIGN: REIMBURSEMENT FORM (WTY042) - This document is a Reimbursement Request form that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matter prior to th
WARRANTY EXTENSION CAMPAIGN: QUESTION AND ANSWER (WTY042) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Warranty Extension Campaign WTY042.
WARRANTY EXTENSION CAMPAIGN: OWNER NOTIFICATION (WTY042) - This document is the owner notification advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to the horn assembly in certain
WARRANTY EXTENSION CAMPAIGN: DEALER PARTS & SERVICE MANAGER MEMO (WTY042) - This document is the announcement to the dealer Parts and Service managers advising that Kia is is extending the New Vehicle Limited Warranty coverage, to all owner
Showing the 8 most recent of 49 technical service bulletins on file with NHTSA.
I was involved in an automobile collision. It was a T- Bone collision on the driver side. My vehicle flipped on it's side, the moon roof completely shattered, my seatbelt released me and I was ejected through the moon roof. The vehicle landed on top of me. All of my air bags did not deploy even though my vehicle rolled over twice.
Reason is unknown, was driving down road and car yanked to the right cause family to wreck in to a guard rail, no lights appeared before wreck, it was not raining and was not speeding. Clear sunny day. Police report has been made and has made several attempts to contact KIA, car has been in body shop since July. Wreck has happened in July. Car is still at body shop KIA told body shop there was no time line on getting any parts to repair, they do not know if it will be this year.
Car has sensor issues. It ran into pole and median after defective collision assist said sensor was blocked. Has emission leak. Second vehicle i had with that and they wont cover under warranty. Kia refuses to by back a car do not feel safe driving. They refuse to fix things under warranty. The refuse to do anything about sensors, says its the safety features and they cannot remove them. Only offered me 19k for car. Why would I be upside down for a car that was sold to me with safety features is
1. **Component or System Failure:** - The malfunction occurred in the **automatic braking system** while the vehicle was in **snow mode**. The brakes engaged and locked the wheels, resulting in a loss of traction. - This system is available for inspection upon request to assess the failure, where the car was towed to. 2. **Safety Risk:** - The automatic brakes locking the wheels put the driver at risk by causing the vehicle to slide uncontrollably. - The situation was further exace
On March 19 I completed my 8,000 mile oil change and then drove to Florida. I had a warning light to change my oil since the company did not reset it. Unsure of the other warning lights. As I was driving in Florida on the interstate the car started having issues. It was making a noise, then started smoking and by the time I got off the exit and got out the front right of the car was in flames. I was transported to the ER with smoke inhalation. The car in still in Clermont, FL with no resol
The rear passenger seat has a major safety issue. The back will pop forward and then the entire seat moves forward pushing the passenger into the back of the passenger seat. I have brought this to the dealership two times now and it is still an issue that they now refuse to repair. I have video but can't load it here.
The Panoramic sunroof randomly exploded while driving down the highway. Nothing around us or above us to cause it. Myself, my [XXX] pregnant wife, and [XXX] daughter were in the car and had glass rain down on us after the very loud boom. We almost wrecked. The issue has not yet been inspected by the dealership but I understand this to not be uncommon. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Panoramic sunroof panel spontaneously exploded at highway speed.
The Panoramic roof glass shattered. It was not hit by any external debris. It just exploded scaring the driver almost losing vehicle control. The dealer inspected it and confirmed nothing external caused it, however KIA will not warrant it. Our insurance company has not inspected it yet. It is available for inspection.
headlights and taillights went out while driving and a few seconds and then came back on and everything on the dash also went out and came back on. i was driving at night time when this happened it put me and my child at risk. i called the dealership and they refused to fix saying that my kia is not impacted by this recall. But that i could schedule an appointment to have my headlights checked, i explained to them there is nothing wrong with my headlights this is clearly a software issue, Ton
My vehicle has issues with the power steering. At random times, day or night, the wheel steers to the right and I have to force my grip on the wheel to avoid crashing. It last between 3-5 seconds. No lights or alerts light up on the dashboard. Dealerships have been unable to assist me, I have gone to three different ones. They cannot identify the issue. Loss of power steering assist increases crash risk, since it’s harder to control the vehicle in tight maneuvers or emergencies. Car is available
I've had a couple of issues with the electrical components. One time the drivers side door controls wouldn't roll down any of the windows or lock/unlock the doors. This is a safety issue if you needed to roll the windows down/up or lock the doors for the security of your vehicle. I've also had it where the infotainment system has cut out while driving. As far as I can tell, the vehicle could still drive but I was unsure for a minute because the engine kind of revved at the same time. There w
The contact owns a 2024 Kia Sorento. The contact stated that during a routine oil change, the mechanic added an unknown oil additive to the vehicle. The contact stated that on several occasions while driving, the accelerator pedal was depressed, and the vehicle lost motive power and drove sluggishly. The vehicle was taken to a dealer for an oil change, and the mechanic observed metal shavings in the oil. The vehicle was taken to another dealer, but it had not yet been diagnosed. The manufacturer
The front bumper grill to this Sorento model, among others, has a major design flaw that causes the radiator to be highly vulnerable to debris. A rock struck and punctured my radiator causing it to aggressively spray engine coolant, eventually leading to my engine overheating. I found this incident to be an extremely odd and rare situation considering I was only driving on paved suburban roads. After some further investigation online, it appears there are several other customers across the count
On August 6, 2025, I discovered that both the driver and passenger front seat belts in my 2024 Kia Sorento were installed backwards from the factory, with the buckle facing inward instead of outward. This defect has been present since the vehicle was purchased brand new, but it was only discovered and documented on this date. The issue was confirmed by an authorized Kia dealership in an official service report and in a video recorded by the service technician. I also have photos and videos tak
Showing the 15 most serious of 37 complaints filed with NHTSA.
