2020 Mercedes-Benz Sprinter Service and Repair Manual

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Factory-Grade Data

2020 Mercedes-Benz Sprinter service and repair manual — a detailed, factory-style reference for maintenance, diagnostics, and repair. Use it to confirm correct procedures, specifications, and system coverage before you start work.

Designed for technicians and DIY owners, this manual helps you troubleshoot accurately, follow step-by-step repair procedures, and reference wiring diagrams and system sections quickly while you work.

What’s included

  • Step-by-step repair procedures and service information
  • Specifications and reference data (where provided)
  • Wiring diagrams and electrical sections
  • Powertrain, brakes, steering, suspension, HVAC and more

Trims covered

  • 516 CDI Standard Cargo Van 2-Door
  • 416 CDI Extra Extended Passenger Van 2-Door
  • 516 CDI Extra Extended Passenger Van 2-Door
  • 416 CDI Standard Passenger Van 2-Door
  • 311 CDI Extended Cargo Van 2-Door
  • 311 CDI Extended Passenger Van 2-Door
  • 516 CDI Extra Cab & Chassis 2-Door
  • 516 CDI Standard Passenger Van 2-Door
  • 516 CDI Extra Extended Cargo Van 2-Door
  • 416 CDI Extra Extended Cargo Van 2-Door
  • 416 CDI Cab & Chassis 2-Door
  • 416 CDI Standard Cargo Van 2-Door
  • 311 CDI Standard Cargo Van 2-Door
  • 311 CDI Standard Passenger Van 2-Door

Engines covered

  • 2.1L 2143CC 131Cu. In. l4 DIESEL DOHC Turbocharged

Index / Table of contents

  • Body
  • Brakes
  • Chassis Electrical
  • Driveline
  • Engine Cooling
  • Engine Electrical
  • Engine Mechanical
  • Engine Performance & Emission Controls
  • Fuel System
  • General Information & Identification
  • Heating, Ventilation, & Air Conditioning
  • Hybrid & Electric Vehicle Systems
  • Steering
  • Suspension
  • Transmission, Clutch, & Transfer Case
  • Wiring Diagrams

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Vehicle Safety Data

2020 Mercedes-Benz Sprinter Recalls & Complaints

NHTSA #20V59500029/09/2020Component: FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

Daimler Vans USA, LLC (DVUSA) is recalling 2019-2020 Mercedes Benz and Freightliner Sprinters. The fuel line clamps may loosen and result in a fuel leak.

Consequence

A fuel leak can increase the risk of a fire.

Remedy

DVUSA will notify owners, and dealers will check the fuel hose clamp connections and tighten or repl

NHTSA #20V66300028/10/2020Component: STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection p

Consequence

The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may i

Remedy

DVUSA will notify owners, and dealers will check the return line connections of the power steering s

NHTSA #22V28100027/04/2022Component: BACK OVER PREVENTION:DISPLAY FUNCTION

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error.

Consequence

An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash

Remedy

Dealers will update the rearview camera software, free of charge. Owner notification letters were m

NHTSA #23V20400024/03/2023Component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the v

Consequence

A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warn

Remedy

Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner

NHTSA #23V87400021/12/2023Component: STRUCTURE:BODY

Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The connection between the propeller shaft bearing and crossmember may loosen, reduc

Consequence

Reduced vehicle control increases the risk of a crash. Additionally, the propeller shaft may damage

Remedy

Dealers will inspect and replace the crossmember as necessary, free of charge. Owner notification l

NHTSA #23V87500021/12/2023Component: STRUCTURE:CRITICAL FASTENERS

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing

Consequence

Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fai

Remedy

Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification

NHTSA #23V87600021/12/2023Component: STRUCTURE:CRITICAL FASTENERS

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach

Consequence

A detached partition wall can increase the risk of injury.

Remedy

Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification

NHTSA #21V35900017/05/2021Component: STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The screws for the front door hinges may not have been tightened properly.

Consequence

Loose door hinge screws could change the gap between the door and vehicle body, increasing the risk

Remedy

Dealers will check the screws and tighten them as necessary, free of charge. Owner notification lett

NHTSA #21V07700017/02/2021Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearv

Consequence

A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the v

Remedy

DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge

NHTSA #21V97200015/12/2021Component: ELECTRICAL SYSTEM:SOFTWARE

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. A software error in the park lock system may allow the vehicle to move after th

Consequence

Unintentional vehicle movement can increase the risk of a crash.

Remedy

Dealers will update the electronic stability program control unit software, free of charge. Owner n

NHTSA #20V63100014/10/2020Component: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, A

Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The outer area of the brake hoses on the front and rear axles may have been damaged during production.

Consequence

Over time, the hose could begin to leak brake fluid, affecting the braking performance of the vehicl

Remedy

DVUSA will notify owners, and dealers will check the condition of the brake hoses on the front and r

NHTSA #21V15300010/03/2021Component: LATCHES/LOCKS/LINKAGES:DOORS:LOCK

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter vehicles equipped with an optional electric sliding door. The auxiliary lock on the sliding door may be the incorre

Consequence

In the event of a crash, the sliding door could dislocate more than intended, and increase the risk

Remedy

DVUSA will notify owners, and dealers will convert the sliding door from electric to manual function

No service bulletins No technical service bulletins on file with NHTSA for the 2020 Mercedes-Benz Sprinter.
20221219Component: SERVICE BRAKESCrash reported

On 10-27-22 the van was parked in my home driveway where it had been parked overnight. The engine was running for approximately 10 minutes while loading things into the vehicle. The vehicle was in par

20221013Component: SERVICE BRAKESCrash reported

The vehicle was put into parked and somehow disengage itself from parked and rolled into a house.

20221013Component: PARKING BRAKECrash reported

The vehicle was put into parked and somehow disengage itself from parked and rolled into a house.

20221013Component: POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CVT:ACTUATORSCrash reported

The vehicle was put into parked and somehow disengage itself from parked and rolled into a house.

20220609Component: POWER TRAINCrash reported

This van is under recall for roll away incidents. The van did roll away and now has $9K worth of damage from hitting a stop sign and a wall. The van has been at MB Stockton Ca for months and months wi

20221215Component: AIR BAGSCrash reported

The above are wouldn't allow me to place a check mark in the appropriate boxes. In the Standard Vehicle Components and ADAS sections, I was unable to check the boxes, but our vehicle contains ALL of t

20221215Component: STRUCTURE:BODYCrash reported

The above are wouldn't allow me to place a check mark in the appropriate boxes. In the Standard Vehicle Components and ADAS sections, I was unable to check the boxes, but our vehicle contains ALL of t

20221215Component: SERVICE BRAKESCrash reported

The above are wouldn't allow me to place a check mark in the appropriate boxes. In the Standard Vehicle Components and ADAS sections, I was unable to check the boxes, but our vehicle contains ALL of t

20250423Component: ELECTRICAL SYSTEM:ADAS

See attached document for complaint.

20250423Component: ELECTRONIC STABILITY CONTROL (ESC)

See attached document for complaint.

Showing the 10 most serious of 132 complaints filed with NHTSA.

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